Frequently Asked Questions – honestsapparel.com

PRODUCTS & SIZING

What materials do you use?
We are committed to using sustainable and responsibly sourced materials. Our collections primarily feature organic cotton, recycled polyester, linen, and other eco-preferred fabrics. Each product page on honestsapparel.com details the specific materials used.

Where can I find a size chart?
Detailed size charts are available on every product page. We recommend measuring a well-fitting garment you own and comparing it to our chart for the best fit. You can also find general sizing guidance in the “Fit Guide” section of our website.

How do I care for my garments?
Care instructions are located on the product tag and on each product page. To maximize the lifespan of your garments and minimize environmental impact, we recommend washing in cold water and air drying when possible.

ORDERING & PAYMENT

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. We also offer the option to pay with honestsapparel.com gift cards.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us immediately through the honestsapparel.com contact page. We will try to accommodate your request if your order has not yet entered the shipping process.

Do you offer gift cards?
Yes! We offer digital gift cards that can be delivered via email immediately or scheduled for a future date. They can be purchased online and redeemed at honestsapparel.com.

SHIPPING

What are my shipping options?
We offer several shipping methods, including Standard and Express shipping. The cost and delivery timeframe for each option will be calculated and displayed at checkout based on your delivery address.

Do you ship internationally?
Currently, we ship to addresses within the United States and its territories. We are working to expand our international shipping options in the future.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to monitor your package’s progress. You can also check the status by logging into your account on honestsapparel.com.

RETURNS & EXCHANGES

What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition with tags attached. Please initiate your return through our online portal at honestsapparel.com. The return form must be included with your shipment.

How long do refunds take?
Once we receive your return at our warehouse, please allow 7-10 business days for processing. You will receive an email confirmation once your refund has been issued to your original payment method.

Do you offer exchanges?
We currently process returns for refunds rather than direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item on our website.

SUSTAINABILITY

What does “Responsibly Sourced” mean?
For us, it means knowing and sharing where our products come from and how they are made. We prioritize materials and manufacturing partners that support environmental health and social fairness. Learn more about our journey on our Sustainability page at honestsapparel.com.

ACCOUNT & TECHNICAL

How do I reset my password?
Click the “Forgot Password” link on the login page at honestsapparel.com. Enter the email address associated with your account, and you will receive instructions to reset your password.

How do I update my account information?
You can manage your personal details, shipping addresses, and communication preferences by logging into your account on our website.

For any other questions, please reach out through our Contact Us page on honestsapparel.com.